Benefits/Features
* Monitors your network 24X7
* Syslog, SNMP, NetFLOW, sFLOW, PCAP.....
* Performance monitoring (hosts, services, metaservices)
* Provides trouble resolution with vendor management and coordination
* Decreases outage times
* Logs service tickets and reports status
* Enables immediate first level trouble resolution
* Provides human interaction with vendors and staff
* Enables after-hours maintenance facilitation
* Supplies call-in dispatch, tracking, and escalation

Near-sourcing Advantages
* Relieves strain on staff
* Requires no capital investment
* Uses trusted resources of Realtime Network
* Increases your organization's efficiency

Flexible Monitoring and Notification Tools
* Network
* Telephone systems
* Fire alarms
* Power status
* Servers and applications
* Security alarms & systems
* Heating & cooling plant
* Power backup systems

Service Levels
* Full 24 Hour Service
* After Hours, Weekends & Holidays

Optional Monitoring and Reporting Methods
* Customer-managed Systems
* Shared Systems

Unified  Solutions
* Second level trouble shooting and resolution
* Engineering Consulting
* Configuration Service
* Security Services
* Security Audits
* Firewall Managements

Performance management services provide monitoring and reporting capabilities on host, service, metaservice and network effectiveness and equipment performance based on your Quality of Service (QoS) and Service Level Agreements (SLAs).
As part of our third party management service, Realtime also contacts your vendors and customers directly as specified in your SLA without tying up your valuable resources. This service allows Realtime to request action from your vendors if there is a problem and lets your customers know the network status to support your SLAs.
Other key services include configuration management which collects, maintains and restores NE configurations and circuit resource management, which maintains network configuration, circuit and customer information, as well as provisioning services within your network. Circuit resource management includes network circuit design, inventory and connections.
With our customized automated reports, you have the autonomy to efficiently manage your network and view data by sorting it and analyzing trends by field selection or various other criteria. Customized automated reports include Performance Monitoring (PM), trouble ticket reports and other items.
Maintaining high customer satisfaction levels and meeting SLAs requires 24 x 7 x 365 management and monitoring of your revenue-generating network. Our experts provide the competitive advantage necessary to maximize your network and existing resources. Whether you require primary, round-the-clock management or additional resources to supplement your staff, we provide the experience you need to manage a successful network.
Exceed your performance goals and increase customer satisfaction with network management services from the Realtime Network Operations Center (NOC). You can experience quicker time-to-market, increased network availability, and better cost-efficiencies, which free you to focus on core business activities.
Realtime NOC services offer a full range of network fault and Performance Monitoring (PM) features with connection services for transport and data Network Elements (NEs). Primary or Supplementary NOC Capabilities By using our reliable NOC facility to serve as either your primary or supplementary network operations resource, you can allocate your resources more effectively and cut costs without sacrificing network stability or endangering revenue-based services.
If you already have a NOC, Realtime provides supplementary NOC services to support you after traditional business hours or as a business continuity partner. By having a trustworthy NOC partner, your operations will not go down in an emergency— they will seamlessly cut over to the Realtime NOC for secure, dependable monitoring. You cut costs even more by allowing Realtime to supplement your network operations evenings, weekends and holidays.

With our selection of comprehensive NOC service packages for primary or supplementary NOC services, you choose exactly the amount of support you need. With each NOC package, you receive critical 24 x 7 x 365 surveillance, condition notification, and Data Communication Network (DCN) management monitoring so you will know immediately if there is a problem within your network.

With the Realtime NOC alarm isolation and resolution feature, we isolate and resolve network issues before they even occur. Our engineers respond immediately to identify, isolate, diagnose, resolve and restore your network to minimize traffic interruptions.